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How we created a framework for a seamless Sales-CS handoff

This post was originally written for Vitally.io here. Imagine being a brand new customer of a SaaS product. You just spent a good amount of … Read More ›

Posted on August 29, 2020September 8, 2020
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Why Challenging Your Customers Can Have a Positive Impact on Retention and Growth

The Challenger Concept The “challenger” concept was popularized as a sales strategy by Matthew Dixon & Brent Adamson in their book, The Challenger Sale.  In their … Read More ›

Posted on July 29, 2020September 8, 2020
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How we reactivated dormant customers

Getting ghosted by a customer sucks. You know you can help them get more value out of the system, but they just won’t respond. This … Read More ›

Posted on July 29, 2020July 29, 2020
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Don’t just “Check-in” with your customers

Who has the time? If your internet provider reached out to you to see if you had 15 minutes for them to check in with … Read More ›

Posted on July 28, 2020September 8, 2020
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